Privacy & Cookies Policy
This Privacy & Cookies Policy is intended to explain how Toppoworldwide.com collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.
TOPPO, headquartered in Portugal, responsible for the Toppoworldwide.com website, is committed to ensuring the privacy and protection of the personal data of customers and visitors, following all legal and regulatory standards in force.
Toppoworldwide.com reserves the right to periodically update and change its Privacy & Cookies Policy, in order to reflect any changes in the way our customers’ personal data is processed or in legal terms. The most recent and current version of the Privacy & Cookies Policy will be displayed on Toppoworldwide.com, and it is advisable to check it periodically to check for any updates or changes.
Guiding Principles
The main objective of this policy is to consolidate the relationship of trust and proximity between Toppoworldwide.com and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.
Legal Base
Toppoworldwide.com operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving processing of personal data.
According to the Agreement with the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject“); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”
Data Protection
We use several measures that aim to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.
As data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.
Data Collected
- Customer or purchase registration
When registering or purchasing on Toppoworldwide.com, the following data is collected: email, name, address, postcode, location, telephone number and NIF. The data collected through the customer’s purchasing process will be processed automatically and is intended for processing orders, such as shipping orders or issuing invoices.
2. Newsletter
When subscribing to the Toppoworldwide.com Newsletter, the following data is collected: name and email.
3. Contact form
Toppoworldwide.com may also request personal data in contact forms, namely the name, email and other information that the visitor provides us.
4. Navigation on Toppoworldwide.com
Data related to browsing the store is also collected. Examples of this type of data are device and browser information, network information and IP address.
Data Collected Purpose
Personal data is collected and processed to fulfill the purposes indicated below:
- Compliance with tax obligations;
- Shipping of orders;
- Order processing;
- Invoicing;
- Resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with current law;
- Customer support: clarification of doubts about products, the operation of Toppoworldwide.com or any other question requested by the customer;
Direct Marketing
In order for the customer to be updated about order statuses or any news on Toppoworldwide.com, we may send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.
For marketing purposes, at Toppoworldwide.com we may consider and use certain data such as products viewed, products in wishlist or left in abandoned cart.
Marketing communications are carried out after and with the customer’s prior consent.
In any and all cases, Toppoworldwide.com seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of the customer’s privacy.
When do we collect Data
Data is collected when a customer registers on Toppoworldwide.com, subscribes to the newsletter, fills in the contact form, registers an order or while browsing the store.
What are your rights and how can you exercise them
The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.
The customer may exercise any of these rights with Toppoworldwide.com by submitting a request sent to the following address: support@toppoworldwide.com.
The customer can also lodge a complaint with the National Data Protection Commission (CNPD).
Data Retention
Toppoworldwide.com is obliged to retain information for tax and audit purposes in accordance with applicable law.
TOPPO keeps your data until the customer requests that they be deleted from the database.
The holder may, at any time, request to access, rectify or delete their personal data by sending an email to support@toppoworldwide.com.
If the customer registers on Toppoworldwide.com, they can check, edit or delete their personal information at any time from the customer area on Toppoworldwide.com.
At the customer’s request, Toppoworldwide.com may change certain customer data associated with registered orders.
Data Sharing
Toppoworldwide.com does not give or sell any type of personal data to any other entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder’s due consent.
Any third party, with which customer data may be shared, is obliged to use it exclusively as a means of carrying out the proper functioning of its service on behalf of Toppoworldwide.com.
Toppoworldwide.com may also disclose personally identifiable information under special circumstances, such as complying with court orders that require it or when certain actions violate the Terms and Conditions of business.
Cookies
Toppoworldwide.com uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about the way they interact with the store’s website. The data collected is used for statistical purposes, provision and improvement of the service and user experience.
What types of cookies are used
Analytical Cookies: are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.
Functionality Cookies: They store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time they visit it.
Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website.
For any other questions related to the protection of your personal data or the cookies used, you can contact us at the following address: support@toppoworldwide.com.